Sounds like MLM, But OK: Evaluating the Credibility and Utility of Information Encountered in a Facebook Interest Group (2020)
Conducted as part of a course requirement for INFO 6682: Human Information Interaction, this project examines how users of a large Facebook interest group use the information they encounter within the group to make real-world decisions. It builds on existing literature concerning everyday life information seeking (ELIS), drawing particularly from Williamson’s ecological model of information use. Project results can be found in my portfolio.
Evaluating a Change Management Exercise: Dissolution Report Card (2019)
I worked on this project with a multidisiplinary team of fellow students in the Master of Business Administration and Master of Public Adminsitration programs. Our client was a rural Nova Scotia municipality that had undergone a recent dissolution. We were asked to evaluate how successfully they had managed the change and to provide recommendations for future implementation. We constructed our evaluation tools (survey & interviews) around the ADKAR change management framework, which is widely used in government and takes a person-centric approach to change management. In a report prepared for senior municipal leadership, we outlined our study results and provided three key recommendations for future initiatives.
Nova Scotia Department of Justice, Policy & Information Management Division: Practicum (2019)
During this 100 hour practicum, I created a naming conventions guide to be used as the division transitioned from a shared drive to a document management system, created a user quick reference guide to orient users to a database, completed a jurisdictional scan, and assisted with a legal hold project.
Katherine Luber 