Here are a few examples of content that I’ve written for public online help centres. I’ve included a link to the doc so you can check it out yourself and a print version (PDF) so you can how it appeared when selected for my portfolio.
Instructional writing
Set Up a Domain
- Live doc: Set Up a Domain
- Created with Markdown and Contentful CMS
Set Up a Calculated Field
- Live doc: Set Up a Calculated Field
- Created with Markdown and Contentful CMS
Integrate with Salesforce for Advocate
- Live doc: Integrate with Salesforce for Advocate
- Created with Markdown/HTML in ReadMe
Create & Publish a Program Draft for Advocate
- Live doc: Create & Publish a Program Draft for Advocate
- Created with Paligo CCMS
- This doc is best experienced live!
Conceptual
Advocate Program Rules Explained
- Live doc: Advocate Program Rules Explained
- Created with Paligo CCMS
- This doc is best experienced live!
Advocate Fraud Protection Explained
- Live doc: Advocate Fraud Protection Explained
- Created with Paligo CCMS
- This doc is best experienced live!
Last reviewed: 23 May 2025
Katherine Luber 